Co-Managed Apple Support for MSPs
Apple Expertise Your MSP Can Call On
You built your MSP on Windows. You know it inside and out. But now your clients are showing up with MacBooks, and "we don't do Macs" isn't an answer that keeps them around. Building Apple expertise in-house means hiring a specialist, investing in MDM tooling, and learning a platform that moves fast enough to punish any team that doesn't touch it every day.
We're the alternative. An Apple-specialist partner you can escalate to, working in our own tooling with a handoff process built around your team and your client relationship. You add margin on a service line you couldn't offer before, without building an Apple toolchain from scratch.
A Handoff Your Team Can Follow
We agree on an escalation path during onboarding, work the Apple issue in our own systems, and return clear documentation your tech can paste straight into a client reply.
No More Guessing on Apple Issues
Instead of Googling Mac problems between Windows tickets, you've got specialists on call. We stay on top of updates, security, and the quirks of Apple in enterprise environments—so you don't have to.
Say Yes to Hybrid Clients
New client with a fleet of MacBooks? Employee who insists on using their iPhone? That's not a reason to pass on the contract anymore. We handle the Apple piece so you can take on hybrid environments with confidence.
The Escalation Workflow
Four Steps, No Surprises
We agree the exact path during onboarding. This is the basic flow from escalation through handoff.
Your Tech Escalates
Your team sends us the issue and the context it already has through the escalation path agreed during onboarding, whether that is email, a shared channel, or another method that fits how your team already works.
We Work the Issue
We work the issue in our own systems. If remote access is needed, we use our existing tooling—you don't have to share credentials or buy licenses. Our Iru-based MDM handles policy, app deployment, and security posture.
We Return a Clear Handoff
We return plain-language resolution notes through the agreed handoff: what was wrong, what changed, and what the user should notice. Your team decides how to communicate that update to the client.
Partner Review
At the cadence agreed during onboarding, we review useful work and trend information with your lead. The format and destination can be scoped around your reporting needs.
Two Ways to Engage
Branding and client communication are part of the scope we agree during onboarding. The approach can be white-label or co-branded when either model fits the engagement.
You Stay the Sole Face
We can scope a behind-the-scenes role where your team remains the client-facing contact. The communication path, reporting, branding, and any on-site work are agreed before the engagement begins.
- • Client communication boundaries defined during onboarding
- • Reporting and deliverable branding included in the scope
- • Handoff responsibilities agreed before work begins
We Show Up Beside You
We can also work as an introduced Apple specialist alongside your team. We agree when we communicate directly, where we participate, and how the work is presented before the engagement begins.
- • Direct communication scoped to the engagement
- • Co-branded documentation or reporting when agreed
- • Clear ownership and handoff boundaries