Co-Managed Apple Support for MSPs
Apple Expertise Your MSP Can Call On
You built your MSP on Windows. You know it inside and out. But now your clients are showing up with MacBooks, and "we don't do Macs" isn't an answer that keeps them around. Building Apple expertise in-house means hiring a specialist, investing in MDM tooling, and learning a platform that moves fast enough to punish any team that doesn't touch it every day.
We're the alternative. An Apple-specialist partner you can escalate to, with a non-solicit commitment, our own tooling, and a handoff process designed to keep you in front of your client. You get to say yes to hybrid environments, add margin on a service line you couldn't offer before, and never hear the words "we'll have to find someone else for that" in a renewal conversation.
The Escalation Workflow
Four Steps, No Surprises
This is what every engagement looks like from ticket creation through handoff. You stay in front of the client the whole way.
Your Tech Escalates
A Mac ticket comes into your queue. Your tier-one tech drops in the context they have and reassigns it to us in your PSA. No portals to log into, no separate ticketing system to maintain.
We Pick It Up and Work It
We take the ticket on our side. If remote access is needed, we use our existing tooling—you don't have to share credentials or buy licenses. Our Iru-based MDM handles policy, app deployment, and security posture.
We Hand the Ticket Back
Resolution notes go into the ticket in plain language. What was wrong, what we changed, what the user should notice (or not). Your tech can copy-paste that into the client-facing response without rewriting anything.
Monthly Partner Review
Once a month we sit with your ownership or service-desk lead to review volume, trends, and any accounts that might need more proactive work. You walk away with something to bring to QBRs with your clients.
Two Ways to Engage
Pick the model that fits how you position to clients. You can also mix—some clients white-label, others co-branded.
You Stay the Sole Face
Your client never hears our name. We work through your PSA, responses come from your brand, and any field visits happen as your techs. Best fit for MSPs with strong brand equity who want to present a unified service story.
- • No co-branded deliverables
- • All written communication branded as yours
- • Documented non-solicitation of your accounts
We Show Up Beside You
Your client knows we're the Apple specialists. We're introduced during onboarding and may appear on quarterly reviews. Best fit when your client already asked who's doing the Mac work, or when the technical depth is part of the sale.
- • Joint QBR participation available
- • Co-branded runbooks and reports
- • Same non-solicitation protections apply