Co-managed Apple support for MSPs
Apple expertise your MSP can call on
You built your MSP on Windows. But your clients are showing up with MacBooks, and "we don't do Macs" isn't an answer that keeps them around. Building Apple expertise in-house means a specialist hire, new tooling, and a platform that changes every year.
We're the alternative: an Apple and Google Workspace specialist you can escalate to, working in our own tools, with a process built around your team and your client relationship. You add a service line you couldn't offer before.
Apple escalations
Your clients, this month
- AD Done
Acme Design
12 new MacBooks enrolled
- PL Done
Peak Legal
iPhones moved to managed email
- NC Done
Northside Clinic
macOS update rolled out
- HS Working
Harbor Studio
Mac won't enroll, escalated today
Handled in our tools. The client relationship stays yours.
A specialist bench, without the hire
Your team stays focused on what it does best, and your clients get Apple support that actually knows Apple.
An escalation path your team can follow
We agree how escalations reach us during onboarding, work the Apple issue in our own systems, and close the loop with your tech so they can update the client.
No more guessing on Apple issues
Instead of searching Mac problems between Windows tickets, your team has specialists to call who stay on top of updates, security, and Apple's quirks.
Say yes to hybrid clients
A new client with a fleet of MacBooks isn't a reason to pass anymore. We handle the Apple piece so you can take on hybrid environments with confidence.
The escalation workflow
Four steps, no surprises
We agree the exact path during onboarding. This is the basic flow.
- 01
Your tech escalates
Through the path agreed during onboarding, whether that's email, a shared channel, or another method that fits how your team works.
- 02
We work the issue
In our own systems and tools, so you don't share credentials or buy licenses. Device policy, apps, and security run on Iru.
- 03
We close the loop
What was wrong, what changed, and what the user should notice. Your team decides how to tell the client.
- 04
We review together
At the cadence agreed during onboarding, we go over the work and trends with your lead.
Two ways to engage
Branding and client communication are part of the scope we agree during onboarding.
You stay the only face
A behind-the-scenes role where your team remains the client's contact. Communication, reporting, branding, and any on-site work are agreed before we start.
We show up beside you
An introduced Apple specialist alongside your team. We agree when we talk to the client directly, where we participate, and how the work is presented.
Client ownership and communication boundaries are agreed in writing before we start.