Question 1

What is co-managed IT support?

Accepted Answer

Co-managed IT is a partnership model where we complement your existing IT team with specialized expertise. Rather than replacing your staff, we work alongside them to fill skill gaps, provide backup support, and handle specialized tasks like Apple device management or security.

Question 2

How does co-managed IT differ from fully managed services?

Accepted Answer

In co-managed IT, you retain your internal IT team while we provide supplemental support in specific areas. Fully managed IT means we handle all your technology needs. Co-managed is ideal for organizations that have IT staff but need additional expertise, capacity, or 24/7 coverage.

Question 3

Will you work with our existing IT tools and systems?

Accepted Answer

Absolutely. We integrate seamlessly with your current tools, ticketing systems, and workflows. Our goal is to enhance your existing IT operations, not disrupt them. We adapt to your processes and communication preferences.

Question 4

Can we scale the partnership up or down as needed?

Accepted Answer

Yes, flexibility is a key benefit of co-managed IT. You can adjust the scope of our support based on your changing needs, seasonal demands, or special projects. This scalability helps you manage costs while maintaining consistent IT service levels.

Co-Managed IT Services

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