Co-Managed IT for Internal IT Teams
Expertise That's on Your IT Team's Side
Your IT person is good at their job. But when someone asks about Apple device management, Google Workspace quirks, or why a Mac won't connect to the printer—they're suddenly expected to be an expert in that too. Hiring a second IT person just to cover the Apple side rarely makes sense. Outsourcing the whole IT function isn't the right move either, because you like the team you already have.
Co-managed IT is the middle path. Your team keeps owning the Windows side, the business apps, the relationships with your people. We handle the Apple fleet, Google Workspace administration, and the specialized security work that would otherwise steal their attention. Nothing about their day has to change except that the Apple questions stop landing on their desk without a plan.
We Become Part of Your Team
We're not here to replace anyone—we're here to back them up. When Apple questions come in, your IT team has somewhere to turn. We handle the devices, the policies, and the weird edge cases so they don't have to.
Less Firefighting, More Focus
Instead of your IT person chasing down Mac issues between other priorities, we stay on top of updates, security, and maintenance. They get their time back. You get systems that just work.
The Apple Stuff, Handled
New hire needs a MacBook set up? Someone's iPhone won't sync with email? App deployment across the fleet? That's us. Your IT team focuses on their priorities while we take care of the rest.
How the Partnership Works
Built to Work Alongside, Not Around
A co-managed partnership works best when both teams know how to escalate work, share context, and close the loop. We agree those details during onboarding so your team has a practical path from request to resolution.
An Agreed Handoff
Your team sends us the issue and relevant context through the path we set together. We work in our own systems and return clear resolution notes your team can share with the person who asked.
A Clear Escalation Playbook
During onboarding we agree on who owns what. Mac provisioning, MDM policy, Google Workspace admin? That's us. Network, business apps, day-to-day user support? That stays with your team. No ambiguity the first time something breaks.
Useful Reporting and Reviews
We agree a review cadence and reporting format based on the work we own. Your IT lead gets a clear view of what has been handled, useful trends, and what may be worth tackling next.
Clear Lines. No Turf Wars.
The worst co-managed engagements are the ones where nobody knows who owns what. Here's the default split we work from—adjusted to your environment during onboarding.
Your IT Team Keeps
- ✓ Business application support and relationships with vendors
- ✓ Network, Wi-Fi, VPN, and on-prem infrastructure
- ✓ Day-to-day user support and help desk coverage
- ✓ Windows endpoint management and Active Directory
- ✓ The executive relationships and budget ownership
We Handle
- ✓ Apple fleet strategy and device management across macOS, iOS, iPadOS
- ✓ MDM platform operations via Iru
- ✓ Google Workspace administration, policy, and user lifecycle
- ✓ Mac package management and app catalogs
- ✓ Apple-specific security posture and compliance evidence