Co-managed IT for internal IT teams
Expertise that's on your IT team's side
Your IT person is good at their job. But when Apple device management, Google Workspace quirks, or a Mac that won't print land on their desk, they're suddenly expected to be an expert in that too.
Co-managed IT is the middle path. Your team keeps the Windows side, the business apps, and the relationships. We take the Apple fleet, Google Workspace administration, and the specialized security work, without changing how your team runs.
it-apple-escalations
- S
Sam, IT lead 9:12 AM
New designer starts Monday and needs a MacBook Pro with the Adobe apps. Can you take it?
- 2F
2Fifteen Tech 9:20 AM
On it. Ordering today, and it'll enroll itself with the design team's apps.
- 2F
2Fifteen Tech Thu 2:45 PM
Delivered and ready. Encrypted, up to date, and Creative Cloud is installed.
- S
Sam, IT lead Thu 2:51 PM
Perfect, closing it out. Thanks!
Sam stayed on the network upgrade. The Mac handled itself.
Backup, not a takeover
You like the team you have. We make sure Apple and Google Workspace never pull them off what matters.
We become part of your team
Not a replacement, a backup. When Apple questions come in, your IT team has somewhere to turn for the devices, the policies, and the weird edge cases.
Less firefighting, more focus
Instead of chasing Mac issues between other priorities, your IT person gets their time back while we stay on top of updates, security, and maintenance.
The Apple stuff, handled
New MacBook to set up? An iPhone that won't sync? An app to roll out across the fleet? That's us. Your team focuses on their priorities.
How the partnership works
Built to work alongside, not around
Co-managed works when both teams know how to escalate, share context, and close the loop. We agree those details during onboarding.
An agreed escalation path
Your team sends us the issue and context through the path we set together. We work in our own systems and close the loop so your team can update the person who asked.
A clear ownership playbook
During onboarding we agree who owns what. Mac provisioning, device policy, Google Workspace admin? That's us. Network, business apps, day-to-day support? That stays with your team.
Useful reviews
We agree a review cadence based on the work we own. Your IT lead gets a clear view of what's been handled, useful trends, and what's worth tackling next.
Clear lines. No turf wars.
The worst co-managed setups are the ones where nobody knows who owns what. Here's the default split, adjusted to your environment during onboarding.
Your IT team keeps
- Business application support and vendor relationships
- Network, Wi-Fi, VPN, and on-prem infrastructure
- Day-to-day user support and help desk coverage
- Windows endpoint management and Active Directory
- Executive relationships and budget ownership
We handle
- Apple fleet strategy and device management across macOS, iOS, and iPadOS
- Device management platform operations on Iru
- Google Workspace administration, policy, and user lifecycle
- Mac app catalogs and package management
- Apple-specific security posture and compliance evidence
Want us to take everything instead? See fully managed IT.