Our Process
What If IT Just... Worked?
Here's how we make that happen.
You didn't start your business to manage device enrollment, handle onboarding and offboarding, or keep endpoints secure. But somewhere along the way, IT became one more thing on your plate, and it's been there ever since.
Here's how we change that. Our process is designed to take IT off your mind completely, so you can get back to the work that actually matters. Every engagement follows the same five steps, tailored to your business. No cookie-cutter playbooks, no surprises on the invoice, and no jargon you need a degree to understand.
Whether you're replacing an IT provider that stopped returning your calls, or building IT support from scratch, we meet you where you are and move at a pace that works for your team.
We Start by Listening
Understanding what's frustrating you and what's working
Before we touch anything, we sit down and learn about your business: what you're trying to accomplish, what's been frustrating you, and what good IT support would actually look like for your team. No questionnaires or checklists. Just a real conversation. We want to understand how your team works day-to-day, what tools they depend on, and where technology is creating friction instead of removing it.
We Look Under the Hood
Finding the gaps, risks, and quick wins
We take a clear-eyed look at your current setup: devices, accounts, security, backups, the works. You'll get an honest picture of what's solid, what's risky, and what's costing you time or money you don't need to spend. We review your Apple and Google environments, check for security gaps, audit user access, and identify quick wins that can make an immediate difference.
We Build Your Roadmap
A clear plan that fits your business, not a template
Based on what we learn, we put together a plan that makes sense for your business, not a one-size-fits-all template. You'll know exactly what we're recommending, why it matters, and what it will take to get there. The roadmap covers immediate priorities, 90-day milestones, and long-term goals - all in plain language so you can make informed decisions without needing a technical background.
We Handle the Heavy Lifting
Smooth transitions with minimal disruption
This is where we do the work. New devices get configured and enrolled in management. Security gets tightened with endpoint protection, email security, and proper access controls. Accounts get organized and documented. We handle the details so your team doesn't have to, and we do it with minimal disruption to your day. When changes affect your team's workflow, we walk them through it personally.
We Keep Things Running
Proactive support so problems don't reach you
IT doesn't end after setup. We monitor your systems, catch problems before they reach you, and handle the ongoing maintenance that keeps everything humming. You'll get regular check-ins where we review what's happened, what's coming, and whether anything needs to change. When something does come up, your team has a real person to call - not a ticket queue.