Service desk

Hours

2Fifteen Tech Service Desk hours are 8:30 AM to 5:30 PM Monday through Friday Mountain Time. If it is after hours, please leave a message or send us an email and we will get back to you as soon as we can the next morning.

Holidays

2Fifteen Tech's Service Desk is closed on the following holidays:

New Year's Day

Thanksgiving Day

Memorial Day

The day after Thanksgiving

Independence Day

Christmas Eve

Labor Day

Christmas Day

Please note that when a holiday falls on a weekend, 2Fifteen Tech's holiday will fall on a different day during the week. 2Fifteen Tech will send reminders prior to these holidays to the main point of contact listed for each customer.

Splashtop access

Splashtop is used by 2Fifteen Tech for remote screen sharing. If asked by one of our agents to go to Splashtop to download the SOS installer, please go to this link. Once downloaded, please provide our agent the 9 digit code that is generated.

Download Splashtop SOS

Help center

Step-by-step guides for common Apple, Google Workspace, and troubleshooting questions. To open a new request, email support@215.tech.

Visit the help center