Service desk
Need a hand?
Start here.
Everything a 2Fifteen Tech customer needs to reach us: how to open a request, our hours, remote support, and the help center.
Monday to Friday
8:30 AM to 5:30 PM Mountain Time
Mon to Fri, 8:30 AM to 5:30 PM MT
Hours
2Fifteen Tech service desk hours are 8:30 AM to 5:30 PM Monday through Friday Mountain Time. If it is after hours, please leave a message or send us an email and we will get back to you as soon as we can the next morning.
-
Mon
Open 8:30 to 5:30
Today
-
Tue
Open 8:30 to 5:30
Today
-
Wed
Open 8:30 to 5:30
Today
-
Thu
Open 8:30 to 5:30
Today
-
Fri
Open 8:30 to 5:30
Today
-
Sat
Closed
Today
-
Sun
Closed
Today
Splashtop access
Splashtop is used by 2Fifteen Tech for remote screen sharing. You only need it when one of our agents asks you to start a session.
- 1
Wait for our agent to ask
We'll tell you when sharing your screen would help.
- 2
Download the SOS installer
Use the button below to get it from Splashtop.
- 3
Read us the 9 digit code
Once it's downloaded, give our agent the code it generates.
Holidays
2Fifteen Tech's service desk is closed on the following holidays:
- New Year's Day Next up
- Memorial Day Next up
- Independence Day Next up
- Labor Day Next up
- Thanksgiving Day Next up
- The day after Thanksgiving Next up
- Christmas Eve Next up
- Christmas Day Next up
Please note that when a holiday falls on a weekend, 2Fifteen Tech's holiday will fall on a different day during the week. 2Fifteen Tech will send reminders prior to these holidays to the main point of contact listed for each customer.
Help center
Step-by-step guides for common Apple, Google Workspace, and troubleshooting questions. To open a new request, email support@215.tech.
Visit the help center