IT Management
Stop Being Your Own IT Department
You shouldn't have to think about whether your systems are up to date, whether your backups are running, or whether that weird error message is something to worry about. We handle the day-to-day so your technology just works. And when something does come up, you've got someone to call.
Our proactive monitoring catches problems before they become problems, and our support team is there when your people need help. It's like having an IT department, without the overhead of building one yourself.
How We Keep Your IT Running
On-Site and Remote Support
2Fifteen Tech provides complete support for your existing hardware, software, and line-of-business applications. Our team delivers fast, expert troubleshooting for remote access solutions—including VPN, remote desktop, and webmail—and ensures remote employees stay securely connected.
Most issues are resolved remotely for speed and convenience. When on-site service is required, our engineers are dispatched promptly to restore operations with minimal downtime.
Support Hours: 8:30 AM – 5:30 PM (MST), Monday through Friday.
After-hours requests are queued in our ticketing system and addressed in order of receipt on the next business day. For an up-to-date list of observed holidays, click here.
Automated Support
Our remote monitoring and management systems operate 24/7 to keep your environment secure and optimized. Automated support includes:
- Installation of critical Windows and macOS updates
- Security scans and malware remediation
- Hardware and software audits
- Scheduled maintenance tasks
When critical issues occur, the system automatically generates a service ticket—alerting our engineers or initiating automated remediation to resolve the problem quickly and efficiently.
Getting the Right Equipment
We help you figure out what equipment you actually need—not what a salesperson wants to sell you. From laptops and monitors to networking gear, we'll recommend the right tools for your team and handle the purchasing, setup, and eventual replacement when the time comes.
Making Sure It All Works Together
Technology tends to accumulate over time, and things that used to work together stop working together. We regularly review your setup to make sure everything's still configured correctly, performing well, and following security best practices—not just when something breaks.
Strategy Without the Full-Time Hire
You don't need a full-time CIO to get strategic technology guidance. We meet with you regularly to talk through what's working, what's not, and what's coming up:
- Review ongoing issues and upcoming projects
- Evaluate vendor changes and new options
- Plan technology budgets and roadmaps
You get the strategic thinking without the executive salary—and someone who actually knows your systems inside and out.