Question 1

How do you support other MSPs?

Accepted Answer

We provide white-label Apple expertise to Windows-centric MSPs. When your clients have Mac users in hybrid environments, we become your behind-the-scenes Apple specialists, helping you deliver enterprise-grade Mac support without building that expertise in-house.

Question 2

Is this a white-label service?

Accepted Answer

Yes, we can operate completely behind the scenes as your Apple support team. Your clients interact with your brand while we handle the technical work. We can also work as a visible partner if you prefer, depending on your business model.

Question 3

What happens when a client needs Mac support?

Accepted Answer

When Mac issues arise, you can escalate them to us through your preferred ticketing system. We handle the technical resolution and provide you with documentation and updates, allowing you to maintain client relationships while we handle the Apple-specific expertise.

Question 4

Do you offer training for our team?

Accepted Answer

Yes, we provide knowledge transfer and training to help your team handle common Mac issues independently. We'll empower your staff with Apple best practices while remaining available for complex scenarios that require deep expertise.

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