IT management
Stop being your own IT department
You shouldn't have to wonder whether updates went out, whether backups ran, or whether that error message is something to worry about. Right now, those questions probably land on you.
We take the day-to-day off your plate. Automation handles the routine work around the clock, and real people handle everything else during business hours. Your team has someone to call, and it isn't you.
Your IT this week
Monday through Friday
- Mon
Chrome and Zoom updated on every Mac
3:12 AM - Mon
Shared drive access fixed for the new sales hire
10:40 AM - Tue
Backup check passed for every account
2:05 AM - Wed
Laptop for Monday's new hire set up and shipped
9:15 AM - Thu
Low disk space on Sam's MacBook Air cleaned up
4:48 AM - Fri
Check-in: two renewals and a printer to replace
11:00 AM
Six things handled. You thought about none of them.
Who's on it, and when
Automation never clocks out, and real people pick up everything it can't handle. Here's how a weekday looks.
During business hours
Real people, Monday through Friday. Most fixes happen remotely while we share your screen. When something needs hands on it, we can come on site.
After hours
Monitoring keeps running and fixes what it can on its own. Anything that needs a person is waiting for us first thing the next business day.
Holidays
We publish the days we're closed ahead of time, so there are no surprises. See the service desk schedule.
In the background
The work nobody has to remember to do
Every device we manage runs on Iru, so the routine upkeep happens on its own, and our team only steps in when it matters.
Updates install themselves
Operating system and app updates for Mac and Windows roll out on a schedule, so nobody has to remember to click install.
Threats get caught and cleaned up
Security scans run continuously, and malware is quarantined and removed before it spreads.
You always know what you have
An up-to-date inventory of every device and app, so warranties, licenses, and aging hardware never surprise you.
Small problems get fixed early
Scheduled maintenance clears things like full disks and stuck services before they slow anyone down.
Anything serious becomes a ticket
When automation can't fix it, it opens a ticket and alerts our team, often before anyone on yours notices.
Equipment
The right equipment, from first order to last day
Laptops, monitors, and networking gear, chosen for how your team works and looked after for as long as you own them.
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Step 1
Recommend
What your team actually needs, not what a salesperson wants to sell you.
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Step 2
Buy
We handle the ordering, so you don't have to compare spec sheets.
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Step 3
Set up
Configured and secured before it reaches the person using it.
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Step 4
Support
Kept current, protected, and fixed when something goes wrong.
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Step 5
Retire
Securely wiped, then handed to someone new or retired when it's time.
Strategy
Strategy without the full-time hire
You don't need a full-time CIO to get good technology advice. We meet with you regularly to look ahead, so the next decision is planned instead of rushed.
- Review what's working, what isn't, and what's coming up
- Weigh vendor changes and new options before you're locked in
- Plan technology budgets and roadmaps a year out
- Check that everything still works together, not just when something breaks
When your COO asks about the technology plan, you'll have an answer.
Technology review
- Open issues 2 in progress, both on track
- Coming up 4 Macs turn five next quarter
- Renewals Domain and backup licenses in March
- Budget Hardware refresh estimate for 2027
- Recommendation Retire the old file server
Where this fits
IT management is part of our fully managed IT engagement. Here's how to pick the right starting point.